Gurugram, Dec 29:- At Fortis Memorial Research Institute, Gurugram, ethics, integrity and a patient-first approach are not just guiding principles, but values practised every day by its staff across all functions. This commitment was exemplified recently by two members of the hospital’s security team, whose honesty and presence of mind ensured that lost cash was safely returned to distressed patients and attendants.
In the first incident, a security guard found a black purse on the lower ground floor of the hospital premises and immediately handed it over to the Shift In-charge. On verification, the purse was found to contain Rs. 63,000 in cash along with important documents, including Aadhaar Card, Driving Licence, PAN Card and ATM cards.
Shortly thereafter, a patient visiting the Orthopaedics OPD reported the loss. After identity verification and a review of CCTV footage, the purse and its contents were promptly returned to the rightful owner, bringing immense relief to the patient.
In another incident, Mr. Ranjit Rai, posted at the main porch, noticed an unattended packet, and immediately informed the security officer on duty. The packet was found to contain Rs. 1.40 lakh in cash. The matter was escalated to the Management on Duty, and soon after, a patient attendant reported the loss of money from the hospital premises. CCTV verification confirmed the claim, and the recovered cash was returned to him.
For the individuals who lost the money, many are already under emotional stress due to ongoing medical treatment, the timely recovery came as a deep relief, reinforcing their trust in the hospital’s systems and staff.
In recognition of their exemplary conduct, Fortis Memorial Research Institute, Gurugram felicitated Mr. Ranjit Rai and Mr. Ashok Kumar. The appreciation ceremony was attended by Yash Rawat, Facility Director; Ravi Ranjan, SBU HR Head; Mr. Yogender Singh, Unit Head General Administration and Mr. Sawan Dahiya, Chief Security Officer.
Speaking on the occasion, Yash Rawat, Facility Director, Fortis Memorial Research Institute, Gurugram, said,
“Healthcare is built on trust, and that trust goes far beyond clinical care to every interaction within the hospital. The honesty, vigilance and compassion displayed by our security staff reflect the strong value system we uphold at Fortis. Such acts of integrity, though simple, leave a lasting impact, reassuring patients, and families that they are in a safe, ethical environment and strengthening the bond between caregivers, patients, and the community we serve.”