Bengaluru, Apr 23: Amazon India today announced that it plans to invest over INR 2800 crore (~USD 300M) to further strengthen associate safety, health, and financial wellbeing measures while strengthening one of India’s safest, fastest and most reliable operations network. This investment is part of the company’s broader plan to invest more than $35 billion in India by 2030, focusing on business expansion as well as three strategic pillars: AI-driven digitization, export growth, and job creation. Amazon will continue to expand both its core and quick commerce footprint to continue serving customers across India in minutes, hours, and days. This investment builds on the company’s INR 2000 crore (~USD 233M) investment in 2025, which enabled the launch of 17 new fulfillment centers, six sortation centers, and 75 last-mile delivery stations across India. In 2025, Amazon also launched its quick commerce offering, Amazon Now, and has since scaled it to over 300 micro-fulfillment centers across key cities to enable safer, faster deliveries.
“Since launching Amazon.in in 2013, we have built one of India’s safest, fastest, and most reliable operations networks, serving customers across every serviceable pin code in the country. At the heart of this network are our people, and we remain committed to raising the bar on associate safety, health, and financial wellbeing. This year, we are investing over INR 2800 crore (~USD 300 million) to further strengthen these efforts, while continuing to scale our operations network and advance the technology that enables faster, safer, and more reliable deliveries for customers. Our initiatives also align with national priorities such as Ayushman Bharat and Pradhan Mantri Jan Dhan Yojana, helping expand access to healthcare and financial inclusion for our associates,” said Abhinav Singh, VP – Operations, Amazon India and Australia.
Strengthening associate safety, health, and financial wellbeing
Amazon’s programs and initiatives for associates working across the network have long been aligned with several of the standards notified under the Labour Codes. This latest investment will further strengthen efforts focused on healthcare and financial security for tens of thousands of associates and partners. The efforts in 2026 include scaling Project Ashray to provide accessible rest facilities for delivery associates, expanding health and wellness programs such as Sushruta – a wide-ranging health and wellness program for long-haul truck drivers and their family members, along with new initiatives, while enabling access to preventive healthcare through nationwide medical camps. The company is also enhancing medical and accident insurance, while extending financial inclusion and social security access through the Samriddhi program by enabling enrolment in schemes like Ayushman Bharat Health Account and Pradhan Mantri Jan Arogya Yojana for Amazon associates and community members. In addition, Amazon continues to support education for associates’ children through the Pratidhi scholarship and mentorship program, reinforcing its commitment to holistic well-being across its operations network.
Investing in infrastructure and technology to strengthen operations
Amazon will invest in expanding and upgrading its pan-India operations network—including fulfillment centers, sortation centers, and delivery stations—to increase capacity and improve delivery speeds for customers in tier 2 and 3 cities across India. These investments will also support sellers and small businesses and contribute to local economic growth. The company also plans to more than double Amazon Now’s footprint in the cities it currently operates in and to more cities across India. These investments will enable Amazon to serve customers across a wide range of delivery speeds – from minutes to hours to days, based on their needs.
Amazon’s industry-leading facilities are climate controlled and built with advanced engineering systems to improve energy efficiency, enhance workplace safety, and support a more inclusive environment. The company continues to invest in cooling solutions such as enhanced ventilation, fans, spot coolers, access to cold water and hydrating beverages, safety and accessibility features for people with disabilities, and improved rest areas.
Amazon will invest in technology, including artificial intelligence (AI) and machine learning, to make its operations network safer and more efficient. This includes deploying tools to improve on-road safety through alerts for Delivery Service Partners and delivery associates on unsafe driving behaviors, and prompts for rest breaks, as well as using AI models to assess route complexity and enable more equitable workload distribution. It also includes enhancements to the Driver app with better navigation for unstructured addresses, improved earnings transparency, and simplified workflows.
