Chennai, Feb 04: Hexnode today announced a significant upgrade to Hexnode GenieAI, its AI-powered assistant built to simplify and accelerate endpoint management. The enhanced Genie AI introduces a conversational interface within the Hexnode Unified Endpoint Management (UEM) console, allowing IT teams to retrieve real-time device insights, execute commands, and automate troubleshooting using natural language interactions.
This upgrade marks a fundamental shift in how IT administrators interact with enterprise device ecosystems—enabling faster decision-making, streamlined execution, and more responsive endpoint management across large-scale environments.
Chat with Genie AI: Instant Insights, Reduced IT Fatigue
Traditional device management often requires navigating multiple dashboards and complex filters to locate critical information—especially during urgent troubleshooting scenarios. Hexnode GenieAI eliminates this friction by integrating directly with live device inventory, enabling administrators to query their device fleet conversationally and receive instant, context-aware insights.
By replacing manual navigation with natural language interaction, Genie significantly reduces dashboard fatigue and accelerates issue discovery, allowing IT teams to focus on resolution rather than investigation.
Fix It with Genie AI: Intelligent Troubleshooting and Automated Remediation
Beyond delivering insights, Hexnode GenieAI introduces a new level of operational intelligence. IT teams can now initiate device management actions using simple, natural-language commands, reducing dependency on manual workflows.
When actions fail or unexpected issues occur, Genie rapidly identifies root causes and provides clear, actionable remediation guidance. Administrators can apply recommended fixes directly from the Genie interface, minimizing manual effort, shortening resolution times, and reducing the need for support escalation.
Script with Genie: Simplified Command Execution Across Platforms
Enhancing its operational capabilities further, Genie AI now includes a scripting terminal interface for Windows, Linux, and macOS devices. This dedicated channel allows administrators to execute custom commands directly, offering a streamlined and intuitive approach to scripting and cross-platform management.
Leadership Perspective
Commenting on the announcement, Apu Pavithran, CEO and Founder of Hexnode, said:
“This marks an important milestone in our journey toward an intelligent, AI-driven UEM. By expanding Genie beyond device-centric actions, we’re enabling a more intuitive and responsive way for IT teams to operate. Our focus is on building a system that understands context and actively assists teams in day-to-day endpoint operations.”
What’s Next
Looking ahead, Hexnode plans to extend Hexnode GenieAI to its Hexnode XDR platform, bringing the same conversational intelligence and automation to advanced threat detection and security operations—further strengthening enterprise security and operational resilience.