India, 27th October, 2025: Salesforce has announced the launch of Agentforce Life Sciences for Customer Engagement, a new agent-first solution designed to revolutionize how life sciences companies engage with healthcare professionals (HCPs). Expanding the Agentforce Life Sciences portfolio, the new module addresses one of the industry’s most pressing challenges rising physician burnout and information overload by enabling more personalized, efficient, and compliant interactions.
Today, physicians face 75% more data per drug than a decade ago, yet only a third feel their engagement needs are being met. With Agentforce, Salesforce leverages AI-powered digital labor to help life sciences organizations cut through communication noise, create meaningful engagement, and bridge gaps in patient care.
Built natively on Salesforce’s unified platform, Agentforce Life Sciences for Customer Engagement goes beyond traditional CRM tools. It delivers a consumer-grade conversational interface and enterprise-grade security, empowering sales, marketing, and medical teams to spend less time on administration and more on patient-focused collaboration.
“India’s life sciences sector is scaling at an incredible pace, and engagement with doctors must evolve alongside it,” said Mankiran Chowhan, Managing Director Sales, Salesforce India. “With Agentforce Life Sciences, we’re moving from high-volume, low-impact communication to intelligent, trusted collaboration. This empowers doctors with better insights for patient care and bridges the gap between innovation and access.”
Customer Perspectives
B. Murali Krishna Reddy, Director India and Emerging Markets, Hetero, added:
“At Hetero, scale and trust are key to our success. Agentforce Life Sciences gives us the digital foundation to engage responsibly and efficiently with global customers. With Salesforce, AI now enhances every interaction, helping us manage complex pipelines and streamline operations across markets.”
Innovation Highlights
Agent-First Mobile Experience:
Agentforce introduces an intuitive, conversational interface with voice-activated account prep, podcast-style recaps, and hands-free summaries accessible on both web and mobile. Representatives can access vital information, log notes through speech, and dynamically adjust schedules even without internet connectivity.
AI-Enabled Compliance:
Hosted on Salesforce Hyperforce, the platform integrates Trust Layer security and zero-copy data architecture, ensuring adherence to global standards like HIPAA, GxP, and GDPR. Features include AI-assisted Medical, Legal, and Regulatory (MLR) reviews, e-signature consent tracking, and automated validation workflows — drastically reducing manual compliance effort.
Actionable Insights and Data-Driven Engagement:
With Data Cloud and MuleSoft integration, Agentforce provides a unified view of customer interactions and recommends next-best actions. Reps can educate HCPs using curated, MLR-approved multimedia presentations, while leaders gain real-time visibility through interactive Tableau dashboards to identify delays, supply chain issues, or reimbursement bottlenecks.
Seamless Mobile Experience on iPad:
Available exclusively on Apple iPad, the app offers portability and a smooth interface for on-the-go interactions — helping reps engage HCPs through voice, visuals, and personalized recommendations.
Always-On, Personalized Service:
By using retrieval-augmented generation (RAG), Agentforce quickly retrieves validated data to answer complex medical queries and facilitate real-time collaboration via Slack. Integrated with partners like athenahealth and Viz.ai, the system allows HCPs to enroll patients in assistance programs directly from their Electronic Health Records (EHRs).
Connecting the Entire Life Sciences Ecosystem
Agentforce Life Sciences for Customer Engagement unites teams across the full product lifecycle — from R&D and regulatory approvals to sales and patient support streamlining collaboration by up to 30%.
Supported by a network of global system integrators, data providers, and implementation partners, Salesforce provides a seamless path for organizations transitioning from legacy systems. The result: faster diagnostics, efficient therapy deployment, and a more connected, patient-centric healthcare ecosystem.
With Agentforce, Salesforce reaffirms its commitment to advancing the life sciences industry enabling smarter engagement, stronger compliance, and a healthier, more connected world.