New Delhi, Mar 18: International Journal of Research (IJR) has announced the launch of India’s first nationwide survey on consumer complaint redressal, aimed at evaluating the effectiveness, accessibility, and responsiveness of grievance resolution mechanisms across sectors.
The survey seeks to provide a comprehensive, data-driven understanding of how consumers across India experience complaint resolution processes, spanning industries such as banking, e-commerce, telecom, utilities, and public services.
Objective of the Survey
The initiative is designed to:
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Assess the efficiency and timeliness of complaint resolution systems
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Understand consumer awareness and accessibility of grievance mechanisms
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Identify gaps and challenges in existing redressal frameworks
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Provide actionable insights to improve consumer protection standards
By capturing feedback from a diverse demographic across urban and rural regions, the survey aims to present a holistic picture of India’s consumer grievance ecosystem.
Strengthening Consumer Protection
The nationwide study will engage consumers, industry stakeholders, and policymakers, enabling a multi-dimensional evaluation of complaint handling practices. The findings are expected to support organizations in refining their customer service strategies while helping regulators strengthen policy frameworks.
Driving Data-Led Policy and Industry Reforms
The results of the survey will be compiled into a detailed report, offering:
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Sector-wise performance benchmarks
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Consumer satisfaction metrics
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Recommendations for improving grievance redressal systems
This initiative is expected to serve as a valuable resource for businesses, regulatory bodies, and consumer advocacy groups working toward more transparent and efficient complaint resolution processes.
A Step Toward Consumer-Centric Governance
With rising consumer awareness and increasing digital transactions, the need for robust grievance redressal systems has become more critical than ever. International Journal of Research’s nationwide survey marks a significant step toward strengthening accountability and ensuring a more consumer-centric approach across industries.
